#420409 - 12/08/06 10:54 AM
Rude owner, KratomDragon
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barelythere
GRAND Pooh-Bah
Registered: 11/29/04
Posts: 1510
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Mods, hope this is the correct place to post this. I will NEVER buy Kratom from this place again. An item was missing in my order. Mind you this was a 12.00 item. If I wanted to claim a shortage why would I claim one of the cheapest?
Here's the email I sent, and here's the email I got back.
Please see order information below. I ordered 4 items and only received 3. As this was my first order with you, this is a concern. I have been purchasing from flagercafe for the last 6 months and have never had a problem. I ordered-
Store
2nd Generation 15x Extract (4 Grams) $12.00 1 $12.00 "Super Fine" Whole Grind Powdered Bali Kratom Incense 1oz. $13.00 1 $13.00 Blue Lotus Resin (Nymphaea caerulea) 1 gram $6.00 1 $6.00 "Super Fine" De-Veined Powdered Bali Kratom Incense 4oz. $54.00 1 $54.00 Product Total $85.00 Shipping & Handling $14.40 Final Total $99.40
I received the whole grind 1 oz with 4 free grams
I received the Bali super fine deveined with 6 grams free
I received the blue lotus resin
I did not receive the 15x extract. I realize this was only a 12.00 item but I was still charged almost 100.00 for shipping these 4 items via Overnight USPS
Can you please make good on the missing product? I double and triple checked the green bubble wrap and even checked inside the shipping envelope. This item, which is the one I really wanted to sample, is missing.
Please get back to me ASAP.
My name
He responds-
Look all of these pictures and stuff are really not needed. We keep perfectly good records here all I need is a I have no reason not to trust your word, But please let's not get carried away and say you spent almost 100. dollars to be shipped over night this is a flat exaggeration you payed 14.40 to have it shipped overnight I did not even charge you handling fees. I will obviously replace but I really don't think making it sound like this is anything other than a 12. dollar over site of which I will end up eating anyway when I ship again.
No name
no contact info
I became so angry over his insinution that I was trying to pull something, because he keeps such good records, I sent him this email and then called him.---
You know what? FORGET ABOUT IT. I certainly never thought in a million years I'd be treated like this for letting you know an item was not in my order. I don't care how good your records are. The item was not put in the package, period. If I were lying or trying to put one over on you, do you think that I'd choose one of the cheaper items? Give me a break. I own my own business and have for a decade. If a customer says they didn't receive an item I don't automatically assume it isn't possible and they are lying. I don't tell them that sending a copy of the invoice or shopping cart isn't necessary. I have not stayed in business for the last decade by treating my valuable customers like garbage.
You would not be eating anything had you shipped what was missing in my order, except freight costs. And about the handling? Give me a break. You get those shipping envelopes for free. Also, must have taken a lot of labor to put three packages in an envelope and print out a label.....And I didn't say it cost $100.00 to ship. I was pointing out to you that I spent $100.00 in your store. That's not chump change sir.
Forget shipping me anything. I will take it as a loss. You just lost what would have been a very lucrative customer because of your lousy attitude. You should have apologized and simply said you would get the missing item out right away, very sorry. I don't want to deal with a company that treats its customers like liars and thieves. Wait until I report back to the members and post your email on the board. I'll make sure to steer them elsewhere, I'll stick with your competitor. I spend about $150.00 with her every couple of weeks. Your loss and my big mouth makes the loss much more far reaching then my piddly $300.00 per month in orders that you could have had.
Have a nice holiday season.
My name.
When I called him he is literally screaming into the phone. Would not let me get a word in edgewise. Told me I was insinuating that his company would not make good on the item (while telling me he keeps excellent records, and telling me he will have to eat the cost, so he is insinuating I am a thief.) After he rants and raves so loudly I had to hold my ear away from the phone, and I have to keep asking him to tell me when he's through, he hangs up on me. The guy is psycho. I'll go back to Flagler and pay higher prices and deal with a pleasant store owner. It's worth it to me.
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#420413 - 12/08/06 11:23 AM
Re: Rude owner, KratomDragon
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barelythere
GRAND Pooh-Bah
Registered: 11/29/04
Posts: 1510
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I agree. I only tried this guy once because of his prices. Learned my lesson. What an absolute jerk.
Here's my email to him in regard to the phone conversation-
And now you hang up on me? You are something else. You are rude and obnoxious and I want nothing to do with you or your company. Don't waste your money sending me anything else please. I will return it, refused. Don't refund my card. I don't even want my money back. People like you are miserable and that's punishment enough.
his response-
No, We will not adjust our company policies just because a customer is unreasonable.
Your card has been refunded the full amount of $99.40 for your last order # 6484 as it is obvious that our service is not satisfactory to you. Here is the reference info for your refund it may take a day or so to post. (DELETED BY ME)
Happy Holidays!
So I sent him this-
Do not contact me again. EVER. I can't believe you are a businessman, because you are far from professional and should take some business classes. I was the manager of a large chain store for 20 years and have owned my own successful business for the last ten years. In all that time I have not once ever treated a paying customer this way and have never once even raised my voice to a customer. I have always remained calm and polite at all times. One of the key points of customer service, which they teach you in any business school, is to let the customer speak. You wouldn't shut up long enough to even hear what I was trying to say.
You must be young and have a lot to learn about customer service.
If you are going to refund the full amount, well what can I say. Seems you are cutting off your nose to spite your face, which isn't very good for your bottom line, but then again, neither is treating your customers like criminals and saying they are unreasonable while flapping your gums and not shutting up for one second. Like I said, you could have had a very lucrative, and very easy to work with customer who constantly recommends good vendors to others, but tells it like it is when I am treated poorly. Since I have an interesting perspective, as a retailer who deals with customers all day myself, people tend to believe me. I know what it's like. You are way out of line. Grow up.
==========================================================
Now I know why I always recommended Jan to others and why they always commented on the great CS and the wonderful quality. He screamed at me over the phone that she rips off her customers. Well I'll gladly pay the higher prices. Price is not everything.
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#420421 - 12/08/06 12:19 PM
Re: Rude owner, KratomDragon
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lvsfan
Old Hand
Registered: 02/10/04
Posts: 463
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Ah, geez, I really hate to get crosswise with you, Barelythere, 'cause now you'll probably be mad at me, too, but I just have such an opposite relationship with this company that I've got to speak up.
Did you include attachments from his site of all the items you ordered? That's what I get from reading his first e-mail response to you :
"Look, all of these pictures and stuff are really not needed. We keep perfectly good records...I have no reason not to trust your word...I will obviously replace".
Seems to me he was saying it was a simple mistake & he would have taken your word if you'd just said that one item was missing...that he felt insulted himself that you felt you needed to Prove your claim.
Then things deteriorated! The following e-mails were rude, but seems like a simple misunderstanding, on both sides, escalated into a huge fight. Granted, as a businessman, Kratom Dragon shouldn't have let his anger overflow into print just because he thought you'd insulted him & you thought he'd insulted you (as I read the e-mails) but stuff happens. We all have bad days; it's not like he's CEO of CVS. And he did refund your entire payment, which is way more than most companies would do under similar circumstance. It would have been a lot better if he hadn't been so angry about it, but his actions spoke well, IMO.
JMHO, of course, but I had trouble with a number of vendors, including some mentioned on this thread, before finding KratomDragon. Doing business with him, for me at least, couldn't be any smoother. Last order, from the time I e-mailed the order till it was in my mailbox was 38 hours! For $4.05 P&H, plus extremely good prices for the quality he consistently offers, I think that's amazing. (& my orders are always quite small, so it's not like I'm some VIP there.)
When I have had occasion to e-mail him, he's been very nice. I'm really sorry you had such a crummy experience, but IMHO, it's not the norm for him.
I really hate to disagree with any of the good people here, but just wanted to tell folks who might be thinking about ordering Kratom for the first time, that at least one DBer has had a lot of experience with KratomDragon & he's got a perfect record with me. Obviously, your mileage varied  , and I'm really sorry about that; it must have been very upsetting, understandably.
I hope you find another vendor you'll be happy with. Seems like there are big differences of opinion here about everything from ROPs to IOPs. I guess that's just life. One man's meat, & all that.
Blast it! This turned into another book. Sorry. I've got to learn how to say all I need to in 25 words or less. 
_________________________
What fresh hell is this?
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#420422 - 12/08/06 12:27 PM
Re: Rude owner, KratomDragon
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boston_pup
GRAND Pooh-Bah
Registered: 12/01/04
Posts: 1721
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WOW! I can't believe how you were treated! I know I will pay extra for something if the salesman/woman is rude. I ended up paying more for my husbands truck just because one of the dealerships acted like that! Because we both knew that if we had to have any dealings with them in the future we wanted to make sure that we were well treated! It was the best thing we had ever done! It paid off in the long run because now when ever we need something done to the truck they give hubby a real nice truck to drive while they do what ever is needed!
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#420424 - 12/08/06 12:37 PM
Re: Rude owner, KratomDragon
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barelythere
GRAND Pooh-Bah
Registered: 11/29/04
Posts: 1510
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Well, I am happy for the people who had no problems with this guy, but I did, and it escalted to where it shouldn't have gone. How did my 1st email sound accusatory? I calmly stated facts. I ordered this. I am missing one item. Can he please make good on it? That's accusatory????? C'mon!
Count the number of times I said please in my email. I didn't say you ripped me off you bum. I said the item wasn't in the pack, I looked for it, can you send it to me?
If you ordered something and one item was missing, tell me how would you go about telling the company? I even said I realize it's only a 12.00 item, but had spent 100.00 in his store and since this was my first order, I was concerned.
Well now he's threatening me. Said he belongs to the boards and 2 can play at this game. It's no game and he'd better be really careful what he says or what he does. Sometimes it's nice to have two attornies in the family, one civil and one criminal.
Whatever happened, he is not acting professional, period. I've had some real crazy customers in the last ten years and not once have I ever raised my voice. I would let them scream at me all they wanted and when they were finished, I would ask them one question. What can I do for you? How do you want to rectify this situation? It's called being educated in business. It's one of the first things any business school will teach you in customer relations. I never asked for my money back and after the screaming he did at me, I told him NOT to send anything to me and NOT to refund the money. I am not the bad person here guys. I was missing an item, reported the item, and his first email to me was that he kept good records and would eat the cost of shipping it out AGAIN. While I didn't accuse him of ripping me off, he accused me of lying and trying to steal a 12.00 bag of Kratom. Give me a break. It probably cost him 6.00 plus shipping. A smart business person would just ship out a new package and eat the shipping cost. I know I would, especially when a customer plops down 100.00. I've refunded the complete order myself to a customer who wasn't happy, but that was after apologizing to them and taking ownership, whether or not I really believed them or not. Unless there was a pattern of this person complaining, I'd have little reason to think they were lying.
I had no doubt that he's contacting people to come on here to defend him. Fine by me but I wish he'd come and post himself. The proof is in the pudding (emails copied exactly as they were sent)
No, I am of course not angry at anyone who likes this guy. I only hope for the best possible outcomes for all of us in any ordering. However, in my case, I was screamed at, and could not even get a word in edgewise, then he hangs up on me and now he is threatening me? Real professional.
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#420427 - 12/08/06 12:41 PM
Re: Rude owner, KratomDragon
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Administrator
Administrator
GRAND Pooh-Bah
Registered: 11/18/01
Posts: 6112
Loc: DrugBuyers.Com
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What was so rude?
He said he believed you and that he would replace the missing item, he said he would give you what you wanted and that he would correct the error, and that he trusted you...
Why would you become so angry by thst response?
It makes no sense to me... as far as the initial response goes... I do not see any rudeness...
_________________________
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#420428 - 12/08/06 12:47 PM
Re: Rude owner, KratomDragon
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shanesinpain
GRAND Pooh-Bah
Registered: 03/16/06
Posts: 2145
Loc: The Sunshine State
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Quote:
What was so rude?
He said he believed you and that he would replace the missing item, he said he would give you what you wanted and that he would correct the error, and that he trusted you...
Why would you become so angry by thst response?
It makes no sense to me... as far as the initial response goes... I do not see any rudeness...
I have read the post ten times and I just can't see where this guy was rude. The response to his post was far ruder than his in my opinion.
I just don't see any reason for the anger.
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#420431 - 12/08/06 12:54 PM
Re: Rude owner, KratomDragon
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barelythere
GRAND Pooh-Bah
Registered: 11/29/04
Posts: 1510
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Quote:
Quote:
What was so rude?
He said he believed you and that he would replace the missing item, he said he would give you what you wanted and that he would correct the error, and that he trusted you...
Why would you become so angry by thst response?
It makes no sense to me... as far as the initial response goes... I do not see any rudeness...
I have read the post ten times and I just can't see where this guy was rude. The response to his post was far ruder than his in my opinion.
I just don't see any reason for the anger.
Uh, that's because I had just gotten off the phone with this man and he went off on me like he was psycho. When someone is screaming in my ear so loud my husband could hear him and he was standing clear across the room, you bet I got angry and emailed him, after he said his peace and hung up on me!
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#420432 - 12/08/06 12:55 PM
Re: Rude owner, KratomDragon
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barelythere
GRAND Pooh-Bah
Registered: 11/29/04
Posts: 1510
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Quote:
Ah Geez, All I asked was after day 3 if he knew a tracking number on my package so I could check on it.
I was never sent a tracking number.
"I don't have time for this. You will get your package, when I said you'll get your package, so don't bother me with these ridiculous emails!"
Last time I ever used that jerk. He must be a rich man to not need my business. 
I guess some people will say you shouldn't have asked him about the tracking number? LOL!!!! He implied he was going to send some friends here. He kept his word.
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#420438 - 12/08/06 01:10 PM
Re: Rude owner, KratomDragon
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cjcfleur
Pooh-Bah
Registered: 08/31/04
Posts: 1385
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Quote:
Wow.All of this over twelve dollars...Tis the season!
Oh jeeze scapes I am  You are soooooo right!
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